We're located on the west coast of Canada. We are in the PST timezone (GMT-8) and check contact form submissions Monday to Friday, once a day. We aim to reply within 1 working day of receipt. For immediate answers: Have an issue? Visit our Support Page now to answer questions about accessing, downloading and using your tools. Before you buy: For common questions about our products, Visit our FAQ Page Contact Us: Our office hours are: Monday - Friday from 9am to 4pm PST (Pacific Standard Time) which is EST -3 hrs and GMT -8 hrs.We aim to reply within 1 working day of receipt. Your Name* First Last Your Email Address* Your Phone Number*Subject*Your Message*CAPTCHA Other Contact Details: Location: We are based on Salt Spring Island, BC, in Canada. Timezone: Our timezone is PST (EST -3 hrs, GST -8 hrs) Phone: +1 604-990-9068 Opening hours: Monday - Friday from 9am to 4pm PST (Pacific Standard Time).