Who we are

The Coaching Tools Company is a division of Simplicity Life Coaching Ltd.
Our website address is: https://www.thecoachingtoolscompany.com/
You can find our contact details on the Contact Us page.

What personal data we collect and why we collect it

Newsletter Sign Up Forms

A visitor may sign up for our Newsletter ('The Launchpad') either by completing one of the Newsletter sign up forms on the site, or by checking the opt-in box during a free resource download or when placing an order. When a visitor signs up we collect their Name and Email Address and use it to send our Newsletter, and a monthly free tool for 12 Months. Our Newsletter is weekly, however we may occasionally send other one off communications about specific topics. You may unsubscribe from our Newsletter at any time using the link provided in every newsletter, or by contacting us.

Order and Payment Data

When visitors places an order, we collect the data shown on the checkout page as well the visitor's IP address. We use this data to process the payment for the order and to deliver the digital products purchased to you.

PLEASE NOTE: We do NOT store any credit card information and will only use the data provided for matters directly related to your order.

Contact forms

When visitors complete the contact form we collect the data supplied on that form as well the visitor's IP address. We only ever use this information to respond to your request.

Comments

When visitors leave comments on the site we collect the data supplied in the comments form, as well as the visitor's IP address and browser user agent string to help with spam comment detection.

Cookies

This site uses cookies - small text files that are placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.

PLEASE NOTE: We do NOT make use of cookies to serve advertising on this website, nor do we use this data to market to you on other websites.

Cookie choices

When you first visit this site, or the first time you visit after you have deleted our cookies from your device, you will be presented with a notice informing you that our site uses cookies. That notice will include a link to this Privacy Policy. If you continue to use the site after being presented with that notice, we will assume that you accept our use of cookies as described here.

How do I change my cookie settings or disable cookies?

You may prefer to disable cookies on this site and on other websites. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

PLEASE NOTE: If you disable or block cookies, our website may not function properly. In particular you may not be able to successfully use all of the features, including the e-commerce system to purchase our products. 

The information below explains the cookies we use and why.

TheCoachingToolsCompany.com

The following cookies are used to store the contents of your shopping cart and are essential for the operation of our e-commerce system. They do not store any personal data:

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woocommerce_items_in_cart
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The following cookies are used to store the name and email you enter on the free resource download page so that you don't have to enter them for subsequent downloads:

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tctcfreedownloademail

The following cookie is used to determine if you arrived at our website via one of our affiliates so that we can attribute any purchases to them. It does not store any personal data:

wpam_id

Analytics

The following analytics cookies are used to collect information about how visitors use our website. We use anonymised information to compile reports and help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited.

Google Analytics (collects anonymous information such as number of visitors and pages visited)

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Aweber  (collects information about which visitors came to the site from our newsletters to measure their effectiveness)

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Privacy   Opt Out

Alexa (collects information such as number of visitors and pages visited)

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CrazyEgg (collects anonymous information about how visitors engage with specific pages)

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Privacy   Opt Out

Embedded content from other websites

There are a few articles on this site that include embedded content (e.g. youtube videos, images etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

When you place an order, we share your billing and payment details with Paypal for credit card payment processing.

PLEASE NOTE: We do NOT store any credit card information.

If you subscribe to our newsletter, we share your name and email data with Aweber, who provide our email list and newsletter management service.

When you submit a comment on our website, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you use it. If you do have/use a Gravatar, and after approval of your comment, your Gravatar profile picture is then made visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

How long we retain your data

Order and Payment Data

We retain order data indefinitely to allow us to provide customer support, answer questions and re-issue your download links if requested.

Comments

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Contact forms

We retain contact form data indefinitely so that we have an audit trail of customer support issues and our responses.

Newsletter Sign Up Forms

You will remain subscribed to our newsletter until you decide to unsubscribe (using the link provided or by contacting us). After unsubscribing your data will be retained for up to 6 months and then deleted. You will no longer receive our newsletters.

What rights you have over your data

If you have placed an order on this site, have left comments, submitted a contact form or signed up for our newsletter you can request to receive a copy of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For either of these requests please Contact Us.

Please note: You will be asked to supply us with proof of identity for the above requests.

Do we send your data outside of the EU?

This website is hosted in a US data centre by a high performance, secure host, and all data is stored in that location. All data including that of EU citizens will be collected, stored and processed in accordance with this Privacy Policy.

Additional information

How we protect your data

  • Our website uses the HTTPS protocol to secure all data during transmission to and from your browser, to and from our payment processor, and to secure our access to all stored data.
  • Access to our data processing systems is protected by secure passwords.
  • We use a high performance, high security host which provides active and passive methods to stop attacks.
  • Our host uses the Google Cloud Platform and all data stored on this platform is encrypted by default.