For ease of use, your products are delivered as a compressed .ZIP file, neatly organized into their relevant folders. IMPORTANT: IN ORDER TO USE YOUR PRODUCTS you will need to "EXTRACT" them onto your computer. How to EXTRACT Your Files/PRODUCTS EXTRACT For WINDOWS: Locate your downloaded .ZIP file (eg. Order-13502-TheCoachingToolsCompany.zip). Using your mouse, RIGHT-click the .ZIP file and select "EXTRACT ALL". Choose where on your computer you want to extract/save your products. Click "EXTRACT". EXTRACT For Mac: Using Safari The .ZIP file will be downloaded and EXTRACTED AUTOMATICALLY. Find your products in your "Downloads" folder. Using Chrome/Firefox: You will find your .ZIP file in your "Downloads" folder (eg. Order-13502-TheCoachingToolsCompany.zip). Click on the .ZIP file and it will be "EXTRACTED". Find your products in your "Downloads" folder. OTHER DEVICES: We recommend using your products on a Windows or Mac based laptop or desktop. iPads/iPhones do not support the downloading and opening of files. If you want to download and open/view your products on other devices, you will need "Apps" that can extract compressed .ZIP files, and open .pdf and .docx files.