This guide is for people who have signed up for our Launchpad Coaching Newsletter and our Free Tool Series, or have made a purchase. We aim to provide quality content and valuable resources. However Microsoft have their own rules and filtering systems which means we can't guarantee our emails will end up in your inbox. Note: you can click on any image to see a bigger version.

Check Your Junk/Spam:

Outlook in a browser (Desktop)

  1. Scroll down the list of folders on the left
  2. Click Junk
  3. If our email is there open the email and select Not Junk
  4. The email will now be in your inbox
  5. Add us to your Safe Senders list

Outlook App on a Phone

  1. Click on the menu (top left)
  2. Click on Spam
  3. If our email is there...
  4. Open the email
  5. Click on the three dots at the top right
  6. Click Move to Inbox
  7. The email will now be in your inbox

Steps 1-2

Steps 5-6

If you use the Focused Inbox - Check if our Email is in your "Other" folder:

Outlook in a browser (Desktop)

  1. Open your Other folder
  2. Right Click on our Email
  3. Select Move
  4. Select Always move to Focused inbox
  5. Add us to your Safe Senders list 

Outlook App on a Phone

  1. Go to your inbox
  2. Toggle the 'Switch' at the top to 'Other'
  3. Open our email
  4. Click on the three dots at the top right
  5. Click Move to Focused inbox
  6. Select Move this and all future messages
  7. Click Move to Folder
  8. The email will now be in your focused inbox

Steps 2-3

Steps 4-5

Steps 6-7

Email not in "Focused" or "Other"- Try Searching:

Outlook in a browser (Desktop)

  1. Search for "The Coaching Tools Company"
  2. Locate our email
  3. Add us to your Safe Senders list

Outlook App on a Phone

  1. Search for "The Coaching Tools Company"
  2. Locate our email
  3. Open our email
  4. Click on the three dots at the top right
  5. Click Move to Focused inbox
  6. Select Move this and all future messages
  7. Click Move to Folder

Steps 1-3

Steps 4-5

Steps 6-7

AND FINALLY - Add us to your Safe Senders list:

Sometimes, Outlook may still put your newsletter or free tool in the other tab or junk folder EVEN IF you have taken the steps above.

If you use the desktop version of Outlook: You can ensure you get your tools, tips and resources by adding us to your Safe Senders List. This feature is not yet available on the Outlook app on mobile devices.

Outlook in a browser (Desktop)

  1. Open an email from us
  2. Click on the 3 dots at the top right of the email
  3. Select Add to Safe senders
  4. Click OK to confirm this
  5. We will now be on your safe senders list