This guide is for people who have signed up for our Launchpad Coaching Newsletter and our Free Tool Series, or have made a purchase. We aim to provide quality content and valuable resources. However Google have their own rules and filtering systems which means that we can't guarantee our emails will end up in your inbox. Note: you can click on any image to see a bigger version.

Check if our Email is in your promotions folder:

Gmail in a browser (Desktop)

  1. Open your Promotions tab
  2. Click and Drag our email to your Primary tab
  3. Open your Primary tab
  4. Open our email
  5. Add us to your contact list 

Gmail App on a Phone

  1. Click on menu (top left)
  2. Select Promotions
  3. Open our email
  4. Click on the three dots at the top right
  5. Click Move to
  6. Select Primary
  7. The email will now be in your primary inbox

Step 2

Steps 4-5

Email not in Promotions - Try Searching:

Gmail in a browser (Desktop)

  1. Search for "The Coaching Tools Company"
  2. Locate our email
  3. Open the email
  4. Click Labels
  5. Remove the checkmark next to 'Promotions'
  6. Click Apply
  7. Add us to your contact list

Step 1

Steps 4-6

Gmail App on a Phone

  1. Search for "The Coaching Tools Company"
  2. Locate our email
  3. Open the email
  4. Click on the three dots at the top right
  5. Click Move to
  6. Select Primary
  7. The email will now be in your primary inbox

Step 1

Steps 4-5

Still Can't Find It - Check Your Spam:

Gmail in a browser (Desktop)

  1. Scroll down the list of folders on the left
  2. Click More and scroll down again if required
  3. Click Spam on the left
  4. If our email is there open the email and select Not Spam
  5. The email will now be in your inbox
  6. Add us to your contact list

Gmail App on a Phone

  1. Click on the menu (top left)
  2. Click on Spam
  3. If our email is there...
  4. Click on the three dots at the top right
  5. Click Report Not Spam
  6. The email will now be in your inbox

Step 2

Steps 4-5

AND FINALLY - Add us to your contact list:

Sometimes, Google may still put your newsletter or free tool in the promotions tab EVEN IF you have taken the steps above.

If you use the desktop version of Gmail: You can ensure you get your tools, tips and resources by adding us to your address book. This feature is not yet available on the Gmail app on mobile devices.

Gmail in a browser (Desktop)

  1. Open an email from us
  2. Click on the 3 dots at the top right of the email
  3. Select Add Emma-Louise at the Coaching Tools Company to Contacts List