“Difficult Conversations – How to discuss what matters most” by Douglas Stone, Bruce Patton, Sheila Heen

In business and life we often avoid difficult conversations like asking for a hard-earned raise, confronting a family member who has been undermining us, giving feedback to a touchy colleague or raising a difficult subject with our partner. Is sweat trickling down your brow just thinking about it?

Conflict is inevitable and yet some people still try to avoid conflict – at all costs! Most of the rest of us keep doing our best but struggle or wish it was easier.

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