12 Types of Difficult Participants You May Meet in Group and Team Coaching and How to Deal With Them | By Jennifer Britton

Difficult Participants shown by 3 business people with hands over ears/eyes/mouth

When expanding the coaching conversation beyond our individual coaching engagements to team or group coaching, many new and experienced coaches are concerned with facing difficult participants. For each one of us “difficult” looks a little different.

The idea of working with difficult participants is a perspective. It is important to remember that tricky issues will emerge in a group or team coaching engagement when people do not feel safe, valued or heard. This points to the importance of building trust and connection amongst your group members and spending time early on getting to know them.

Tip: A best Read More…

5 Catch-all Questions To Ask When You Freeze and Can't Think What To Say Next!

Painted self into a corner

It’s happened to us all, especially when we’re starting out: We freeze in a coaching session and literally can’t think what to ask or say next. The great thing in coaching of course is that we don’t have to know what to say next – in fact it’s often better if we don’t…

So, here are 5 catch-all questions to get you moving:

What would be the best question I could ask you now? (implies there are many questions and asks for the best one) If you secretly knew the way forward from here, what would it be? Read More…

What are Softeners in Coaching?

Fresh soft towels

In coaching, softeners are a a few words you use just before asking a difficult question to literally ‘soften the blow’.

By using a softener, you’re subconsciously preparing them for a potentially difficult shift in the conversation’s energy. Using softeners is therefore a great way to maintain rapport with your clients while asking the challenging questions that are going to move them forwards.

Here are 7 softeners to get you started: I’m curious… (keeping it open and light) Just for a moment… (you won’t have to do this for long) Let’s suppose… (let’s play here) I was wondering… (keeping it Read More…